FREQUENTLY ASKED QUESTIONS
We, at GetRest, design and manufacture superior-quality mattresses which often exceed all expectations. With our R&D team at GR Labs always striving to help you rest better, have our unique set of sleep innovations curated just for you! All our mattresses also feature first in class and industry – Biocrystal Technology which relieves stress and provides several other health benefits.
- We can make the mattress the way you want it on our “Make your own Mattress” section or you could choose from our carefuly crafted range which comprises of Latex Foam, PU Foam and Pocketed Spring mattresses along with Hybrid as well (Simply put it’s a mixture of 2 or more kinds of raw materials)
- PU foams consist of Memory, Gel, 3 Zone, 7 Zone and other several kinds of speciality foams. You could compare speciality to the term “Chef’s Special” as what makes it so perfect and unique is our set of secret ingredients which scientifically proven help you relieve stress and achieve the best of sleep at night!
- Latex Foams consist of Gel, Copper and other such 100% eco-freindly composites to form the perfect comfort layers
- Pocketed Spring units are the individually wrapped and coiled springs (approximately 1000+ in our average mattress) in different diameters and placement in order to conform to your body making it neither too soft nor too firm!
"Orthopaedic" mattresses aren't the same anymore and even the most irrelevant products are being marketed as that, we would have loved to explain why everyone calls it that to gain attention but unfortunately another day! #Peace
However, to put it there simply, yes we also make "Orthopaedic" mattresses but aren't fascinated by the term. This isn't your usual "Orthopaedic" mattress. Our primary concern is spine allignment and how well our mattress contours to your body and gives you the absolute same feel as the one you selected (Firm, Luxury Plush etc). We want you to sleep in the perfect posture and on the most premium and expensive foams/springs there are. We haven't ever, don't and won't compromise on quality and that's our GR promise (Yes, pinky promise too).
Our patent pending technologies, innovated at our labs include MultiZone Support, Airflow, Climate Control. We also have BioCrystal Technology used in all our mattresses. Combined, our highest range mattresses are pretty much unbeatable, untouchable (only by fellow mattress makers) and uncompareable. However we would not like to boast and expect you to realise these once you have rested well on an authentic GetRest mattress!
It doesn't USUALLY cost alot of money to craft a comfortable mattress with the highest-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cheaper,far more unique and superiorly innovated compared to others in the market because we cut out the middlemen to sell directly to our customers at fair and honest prices. We want you to GetRest and not only buy our products for the sake of it.
Break-in period is the time that a new mattress usually takes to conform to the body shape of the individual. Most new mattresses have a break-in period, which keeps changing, making the mattress feel different from how it felt earlier and becoming more and more comfortable every day. The break-in period is usually 25 days, giving the body ample time to adjust to a mattress, allowing for perfect sleep on the mattress.
Like most new products, you may sometimes find a slight odor when you unbox a new GetRest mattress, kind of like in a new car. Don't worry, this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.
Even though short lived, this smell comes from freshly produced foam that is packaged especially for transit, and not from any harmful chemicals. Any minor smell that you may notice after fully opening the box quickly dissipates over the next few days.
We've received responsed which create a conflict between "Like magic!" and "Like being on Cloud 9!" We leave you to decide which one once you've slept on a GetRest mattress too. Our team at GetRest Labs has designed the mattresses to ensure the perfect sleep with utmost comfort for all our customers. Our products don't only offer perfect spine allignment and correct ergonomics, but are also breathable, durable and designed to meet all sleeping needs!
- Cut open the external (box) cover that is meant for transit damage. Please cut the mattress plastic in a way you can fit it back in securely so that we can take it back safely from your house - as per our 100 nights trial promise to you! (Only if we didn't deserve the oppurtunity to give you the perfect sleep experience!)
- Place the mattress on your bed and ensure the GetRest label is in correct allignment and not upside down.
- You're all set!
- Change the orientation of the mattress head to foot and foot to head side periodically (Once every 3-4 months reccomended) to increase the life of the mattress.
GetRest mattresses are engineered to last for a long time. Our mattresses come with an industry leading warranty of 10 years. For overthinkers like us, the complete details of our warranty offerings can be found in the warranty page!
Whatever your sleeping patterns and preferences are, we use a “Non-Flip” construction technique, which means that you will never have to flip a GetRest Mattress. If you find yourself consistently sleeping on one side of the bed, you can turn the mattress 180 degrees (head to foot and foot to head side) to even out the wear.
Yes! Our mattresses can be folded and can be kept for a few days or weeks. In case you are shifting, the ability to fold is very handy! However, please avoid folding it for months as it can affect the shape and firmness of the mattress.
GetRest mattresses can support a person weighing up to 200kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 400kg.
Yes, all our products are totally safe for adults, children and even infants. The foams used in our products are sourced/manufactured after rigorous research and are tested as well as certfied by several certifying authorities and international standards. This is to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.
ORDERS & SHIPPING
We accept the following payment options:
- Debit/Credit cards including Visa, Mastercard, American Express, Discover and Rupay.
- Net Banking
The prices displayed on our product pages are inclusive of all taxes.
As long as you are in India, it's all on the house! For our dear users abroad, we might charge you a small fee.
Yes! We can ship to our friends in neighbouring countries, please drop us a message and we would be more than happy to serve you.
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a FedEx tracking number that you can use to follow your package as it makes its way to you. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a FedEx tracking number that you can use to follow your package as it makes its way to you. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible! If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by calling our toll-free number 1800 419 0797
We typically use the most reliable company FedEx, until and unless they don't deliver to your location. In such rare situations we look for an alternative to get you the GetRest experience home !
RETURNS & EXCHANGES
We'll process your full refund within a week of your pickup in most cases until and unless a dispute arises.
If you decide that your GetRest products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process.
Please contact us at our toll-free number 1800-419-0797 or email@example.com to initiate your return. Provided the items are received in donatable condition, we’ll process a refund once we receive them back at our facility.
We want everyone to get the best sleep possible, and know it takes a few nights and naps to get a feel for the difference GetRest can make. With our trial and return policy, you can try GetRest products in the comfort of your own home--pressure free.
If you’ve been sleeping on another mattress every night for the past few years, your body will need time to adjust to your new GetRest sleep system. We offer a 100 night trial on mattresses so you can take note of how your sleep improves along the way.
We're happy to help check on your refund! Please reach out to our Customer Experience team at 1800 419 0797 with your order number on hand or send us a mail at firstname.lastname@example.org
We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to our Customer Experience team by calling 1800 419 0797 or by emailing us at email@example.com with your order number.
We're here to help! To get started with your claim, please reach out to our Customer Experience team by calling 1800 419 0797 or by emailing firstname.lastname@example.org with your order number.
For mattresses, no need to keep the box! We use large industrial machines to compress and pack our mattresses, so they won’t go back into their original package. If you don't want to throw the box away, it also makes an excellent rocket ship, side table, standing desk, or playhouse.
To initiate a return, you can visit our return (give link to return page on the text "return") or reach out to our Customer Experience team by calling 1800 419 0797
Returned GetRest mattresses will be donated to a local charity or recycled. Charities will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.